Equip your teams with luxury customer relationship practices that can be applied across all industries, while providing your leadership with measurable management of customer satisfaction, loyalty, and NPS.
Currently serving within the market's most innovative companies, our experts share their methodologies, successes, and challenges. They provide actionable insights into customer relations, omnichannel experiences, and client retention, drawing inspiration from the principles of the luxury sector.

Floriane Gervereau
Directrice Marketing



Corinne Sfeir
Senior Manager Customer Service



Benoit Miegeville
Enterprise, Sales Lead-Data, AI & ML

Part 1 - Key Principles of Exceptional Client Relations
Delivering an Exceptional Customer Experience
Understand luxury customer relationship standards and apply them across any industry
Leverage CRM systems to deliver tailored interactions and anticipate client needs
Master the etiquette and behaviors that enhance brand image, such as the refined presentation of documents
Creating positive and memorable experiences
Transforming simple interactions into extraordinary moments (the "Wow" effect)
Implementing processes that ensure a consistent experience
Analyzing positive emotional drivers and points of friction
[WORKSHOP]
Hands-on Group Workshop
Participants practice using real-world scenarios from their company's front-of-house and customer service operations, incorporating luxury industry standards, accompanied by feedback from both the group and the trainer.
Part 2 - Personalized Experience, Customer Retention, and Performance Management
Omnichannel Strategies and Digitalization of the Customer Experience
Ensure a consistent brand image across all touchpoints (in-person, online, phone)
Leverage CRM and AI (interaction summaries, conversational assistants) to enhance the customer experience while maintaining a human touch
Manage complaints and recurring pain points
Client Retention and Exclusivity
Establish exclusive loyalty programs that foster a sense of belonging
Develop emotional engagement strategies to strengthen client relationships
Track NPS, customer satisfaction, and retention metrics within an executive dashboard
[WORKSHOP]
Practical Group Workshop
Each participant will develop their own "Customer Experience Plan" inspired by luxury industry standards: an omnichannel journey comprising at least three touchpoints within their organization, personalization initiatives, a loyalty program, and monitoring metrics (NPS, retention).
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Customer Experience
4.8
5 out of
438
meetings
Draw inspiration from luxury standards to foster customer loyalty, optimize your NPS, and drive sustainable growth, regardless of your industry. Fully hands-on workshops integrating CRM and AI for your Customer Service, Customer Success, and Sales teams. Qualiopi-certified training, eligible for OPCO funding.
Customize this training theme
Learn from the top industry experts, current leaders
Custom training tailored to your specific objectives
Practice with real cases from your sector and your industry
Custom format individual/workshops/collective in-person/remote







